How to cancel probiller subscription online in easy steps

How to Cancel Probiller Subscription Now: Step-by-Step Guide

Trying to cancel your Probiller subscription? Probiller isn't a website or app you signed up for directly, it's a payment processor that bills on behalf of a wide range of online membership and subscription sites.

That's why the charge on your statement shows a generic name like Probiller or MBI-Probiller instead of the actual service you're paying for. This guide explains what the charge actually is, how to cancel through every available Probiller channel, and what kind of refund you can realistically expect.

What Is Probiller and Why Is It Charging My Card?

If you're here because you spotted an unfamiliar charge rather than actively trying to cancel something, start here. Probiller is a billing and payment processing company that handles transactions for a range of online vendors, primarily membership, dating, and adult entertainment sites, along with some streaming and digital content platforms.

Rather than showing the name of the specific website you signed up with, your statement shows the processor's own descriptor instead, a deliberate privacy measure for subscribers.

Common statement descriptors include PROBILLER.COM, MBI-PROBILLER.COM, MBI*PROBILLER.COM, and sometimes PROBILLER.COM followed by a phone number. If none of these match what you see, check your statement wording carefully, since a similar but different processor could be involved instead.

This charge usually means one of a few things: you signed up for a membership through a site that uses Probiller for billing, a discounted trial converted automatically into a full-price recurring subscription because it wasn't cancelled in time, someone else with access to your card created an account, or in rare cases, the charge is genuinely unauthorized.

Checking your email for a welcome message or receipt around the charge date is the fastest way to identify which site is actually billing you before you contact support.

Before You Cancel Your Probiller Subscription

A little preparation makes the cancellation call or chat faster.

Gather your billing details: Have your name, email address, billing address, and the last four digits of the card that was charged ready, since Probiller needs this to locate your account.

Check your email for the original signup confirmation: This tells you which specific site or membership the Probiller charge relates to, which speeds up the conversation with support.

Note your renewal date: If you can see when the next charge is expected, mention this to the support agent so they can confirm the cancellation takes effect before that date.

Decide if you also want a refund: Probiller's refund policy is limited, covered in detail below, so it helps to know what you're asking for before you contact them.

How to Cancel Probiller Subscription (Step-by-Step)

Probiller offers three main ways to cancel: phone, live chat, and email. Phone and live chat are generally the fastest since they're staffed 24/7.

How to Cancel Probiller by Phone

Step 1: Call Probiller's customer care line at 1-855-232-9550. This line is available 24/7.

Step 2: Provide your name, email, billing address, and the card details associated with the charge so the agent can locate your account.

Step 3: Clearly state that you want to cancel the membership and stop future recurring charges.

Step 4: Ask whether a refund applies to your situation, though approval is not guaranteed.

Step 5: Request a confirmation email or reference number before ending the call.

How to Cancel Probiller Through Live Chat

Step 1: Go to probiller.com/support in your browser.

Step 2: Look for the live chat option and click Start Chat to connect with a support agent.

Step 3: Provide the same billing details as above so the agent can verify your account.

Step 4: Ask the agent to cancel the recurring membership tied to your card.

Step 5: Save a copy or screenshot of the chat confirming your cancellation.

How to Cancel Probiller by Email

Send an email to [email protected] from the email address associated with your account, if possible. Include your full name, billing address, the last four digits of your card, and a clear statement that you want to cancel your membership and stop future charges. Email tends to take longer to process than phone or chat, so use this method only if you don't need the cancellation confirmed immediately.

MBI-Probiller vs Probiller: Is It the Same Charge?

Yes. MBI-Probiller, MBI*Probiller, and Probiller all refer to the same billing entity. MBI was an earlier naming convention used in the statement descriptor, and you'll see it alongside or instead of the plain Probiller name depending on your card issuer and the specific merchant account used for your transaction. Whichever version appears on your statement, the cancellation process and contact channels above are the same.

What Happens After You Cancel Probiller?

Once your cancellation is confirmed, Probiller stops future recurring charges to your card for that specific membership. You typically retain access to the underlying site or service until the end of the billing period you already paid for, similar to most subscription cancellations, though this can vary depending on the specific merchant's terms. Cancelling through Probiller does not automatically delete your account on the underlying website, so if you also want your account or personal data removed from that site, you may need to contact the site directly in addition to cancelling billing through Probiller.

Probiller Refund Policy

Refunds through Probiller are limited and discretionary, so it's worth setting expectations correctly. Cancelling stops future charges, but it does not automatically generate a refund for charges that have already processed. Probiller's terms specifically state that refunds or credits are not issued for partially used membership periods, meaning cancelling in the middle of a billing cycle typically does not entitle you to a prorated refund for the remaining days.

You can still request a refund through the same phone, chat, or email channels used for cancellation, explaining why you believe one is warranted, such as an unauthorized charge or a trial that converted without clear notice. Probiller reviews these requests individually and approval is not guaranteed. If Probiller declines a refund you believe is warranted, you retain the right to dispute the charge with your card issuer, particularly if you believe the transaction was unauthorized.

How to Confirm Your Probiller Cancellation Went Through

After contacting Probiller, verify that your cancellation actually took effect.

Save your confirmation: Whether by phone, chat, or email, get written confirmation with a reference number or timestamp.

Watch your next billing date: If your expected renewal date passes with no new charge from Probiller, your cancellation was successful.

Check your card statement: Review it closely, since the descriptor may appear slightly differently depending on which merchant account processed your original signup.

Follow up if a charge still appears: Contact Probiller again with your confirmation details, and if unresolved, contact your card issuer to dispute the specific transaction.

Frequently Asked Questions

How do I cancel a Probiller subscription?

Contact Probiller's 24/7 support by phone at 1-855-232-9550, live chat at probiller.com/support, or email at [email protected] with your billing details so they can locate and cancel the specific membership tied to your card.

What is Probiller and why is it charging me?

Probiller is a payment processor that bills on behalf of many membership, dating, and content websites. It appears as PROBILLER.COM or MBI-PROBILLER.COM on your statement instead of the actual site name, which usually means an active or recently converted trial subscription is linked to your card.

Is MBI-Probiller the same as Probiller?

Yes. MBI-Probiller and MBI*Probiller are earlier naming variations of the same billing entity as Probiller. The cancellation process is identical regardless of which version appears on your statement.

Can I get a refund after cancelling Probiller?

Refunds are discretionary and not guaranteed. Probiller does not refund partially used membership periods, so cancelling mid-cycle typically stops future charges without refunding the current period.

Does cancelling through Probiller delete my account on the actual website?

Not necessarily. Cancelling stops billing, but your account on the underlying site may still exist. Contact that site directly if you also want your account or data removed.

What if I don't recognize the Probiller charge at all?

Check your email for a signup confirmation first. If nothing matches, contact Probiller support directly with your card details, and consider disputing the charge with your bank if you believe it's unauthorized.

How long does it take to cancel a Probiller subscription?

Phone and live chat cancellations are typically resolved within the same conversation, around 5 to 10 minutes. Email requests can take longer since they depend on support response times.

Last updated: September 2026