How to Cancel Square One Insurance Subscriptions

How to Cancel Square One Insurance Subscription Now: Step-by-Step Guide

Want to cancel your Square One Insurance policy? Square One is a Canadian insurance provider offering home, condo, tenant, and car insurance, managed almost entirely online rather than through a traditional agent. 

Technically, what you're cancelling is an insurance policy rather than a software subscription, but the process works the same way regardless of what you call it: log in, request the cancellation, and confirm. This guide covers the exact steps for online, phone, and email cancellation, what refund you can actually expect, and what to check before you cancel so you're not left without coverage.

Before You Cancel Square One Insurance

A few things are worth checking first, especially since insurance cancellation can affect your coverage immediately.

Check your effective date: Square One processes cancellation requests the same day where possible, but a request submitted on a weekend may not be processed until the next business day, even though it takes effect on the day you requested it.

Confirm you have replacement coverage lined up: If this is car insurance, you're legally required to maintain some coverage to keep driving. Don't cancel until your new policy is confirmed active, or you could end up uninsured.

Check if you're moving instead of leaving: If you're relocating, Square One lets you transfer your existing policy to your new address instead of cancelling and buying a new one. This keeps your belongings covered in transit and avoids a cancellation entirely.

Know your policy number: Whether you cancel by phone or email, having your policy number ready speeds up the process significantly.

How to Cancel Square One Insurance (Step-by-Step)

Square One offers three ways to cancel: online through your account, by phone, or by email. The online method is the fastest for most home, condo, and tenant policies.

How to Cancel Square One Insurance Online

Step 1: Log in to your account. Go to squareone.ca and sign in with your registered email and password.

Step 2: Open My Policies. From your account dashboard, select the policy you want to cancel.

Step 3: Click Cancel Policy. You'll find this option on the policy details page.

Step 4: Confirm your cancellation. Review the effective date and any refund details shown, then confirm. You'll receive an email confirming the cancellation shortly after.

How to Cancel Square One Insurance by Phone

Call the toll-free number at 1.855.331.6933 and ask the agent to cancel your policy. Be ready to provide your policy number, your name, and your phone number on file. The agent will confirm the effective date and any applicable refund before processing your request. Sales and service hours vary slightly by province, generally between 5 AM and 8 PM local time, Monday through Saturday, so check your province's hours before calling.

How to Cancel Square One Insurance by Email

Write to [email protected] with your policy number and the reason for cancelling. Square One commits to responding to emails by the next business day, so this method is slightly slower than online or phone cancellation if you need it effective immediately.

What Happens After You Cancel Square One Insurance?

Once you cancel, your coverage ends on the effective date you requested, not on the date the request happens to be processed. For example, a cancellation requested on a Sunday may not be logged until Monday, but coverage still ends as of Sunday.

Unlike a typical subscription, there's no grace period where you keep using the service until a billing cycle ends. Cancelling insurance stops your coverage on the effective date, so make sure any replacement policy starts before that date, especially for car insurance where continuous coverage is legally required in most provinces.

Square One Insurance Refund Policy

Refund rules differ depending on your province and your type of policy, so it's worth understanding the actual numbers rather than a rough estimate.

Home, condo, and tenant insurance: In BC, Alberta, Saskatchewan, Manitoba, and Ontario, customers are subject to a $50 Minimum Retained Premium, or MRP, during the first policy term. This is a small, non-refundable amount that covers data costs, banking fees, and other one-time setup costs.

If you cancel before the MRP has been earned through your payments, you won't receive a refund for that portion. Once you've paid past the MRP threshold, any remaining unearned premium for the rest of your term is refunded. In Quebec, there is no MRP, and you'll receive a refund of all unearned premiums regardless of timing.

Car insurance: If you cancel before your policy takes effect, you'll receive a full refund minus the $50 MRP. If you cancel after the policy is active, the refund is calculated on a pro-rated basis in Ontario, meaning you get back the full unearned portion once you've paid at least $50 total. In other provinces, Square One uses a short-rate basis instead, which applies a small penalty of 1 to 5 percent depending on how much of your term remains, on top of refunding the unearned premium.

Refund timing: If you paid by credit card, the refund is processed the same day your cancellation takes effect. If you paid by bank withdrawal, it's processed either the same day or up to 10 days after your last payment was withdrawn. Either way, it can take up to a week to actually appear in your account after Square One processes it.

Cancelling Square One Home, Tenant, or Car Insurance: What's Different

While the cancellation steps are the same across policy types, a few details change depending on what you're insuring.

Home and condo insurance: After your first policy year, Square One's monthly renewal structure means you can cancel at any time without an early termination penalty, unlike providers that lock you into a fixed annual contract.

Tenant insurance: Tenant policies follow the same MRP and refund rules as home insurance. If you're cancelling because you've moved out of a rental, remember the transfer option covers this without a full cancellation, provided your new address is still eligible for coverage.

Car insurance: Since auto insurance is mandatory by law in most provinces, you cannot simply cancel without lining up replacement coverage first. Square One also applies the short-rate penalty on car policies outside Ontario, which home and tenant policies don't have.

Moving? Transfer Instead of Cancelling

If your main reason for cancelling is a move, Square One lets you switch your existing policy to your new address instead. Log in, select the policy you want to change, and click Switch to a New Location. This keeps your belongings insured while they're in transit and avoids the gap in coverage, and the MRP or cancellation penalties, that come with cancelling and starting a brand-new policy.

How to Confirm Your Square One Insurance Cancellation

After submitting your request through any method, confirm it actually went through before assuming you're no longer covered or billed.

Check for a confirmation email: Square One sends written confirmation once your cancellation is processed, whether you cancelled online, by phone, or by email.

Log back in to check policy status: Your online account should show the policy as cancelled, along with the effective date.

Check your refund: If you paid by credit card, look for the refund on the same day the cancellation took effect. For bank withdrawals, allow up to 10 days plus processing time.

Watch for further billing: If you continue to see charges after your confirmed effective date, contact Square One directly with your policy number and cancellation confirmation.

Frequently Asked Questions

How do I cancel my Square One Insurance policy?

Log in to your online account, open the policy under My Policies, and click Cancel Policy, or call 1.855.331.6933, or email [email protected] with your policy number and reason for cancelling.

Will I get a refund if I cancel Square One Insurance?

It depends on your province and policy type. Home and tenant policies carry a $50 non-refundable Minimum Retained Premium in most provinces, while any unearned premium beyond that is refunded. Car insurance may include an additional short-rate penalty outside Ontario.

Can I cancel my Square One car insurance at any time?

Yes, but only if you have replacement coverage in place first, since car insurance is legally required in most provinces. Cancelling without a new policy active can leave you uninsured, which carries its own penalties.

How long does a Square One Insurance refund take?

Credit card refunds are processed the same day your cancellation takes effect. Bank withdrawal refunds are processed the same day or up to 10 days after your last payment, and can take up to a week to show in your account.

What happens if I'm moving instead of cancelling?

You don't need to cancel. Log in to your account, select the policy, and choose Switch to a New Location to transfer your coverage to your new address instead.

Is there a penalty for cancelling Square One Insurance early?

For home and tenant insurance, there is no early termination penalty after the first policy year, since coverage renews monthly. Car insurance outside Ontario may include a small short-rate penalty of 1 to 5 percent if cancelled mid-term.

Can I cancel Square One Insurance by email?

Yes. Email [email protected] with your policy number and cancellation reason. Responses and processing typically take up to one business day, slightly slower than the online or phone method.

Last updated: September 2026