How to Cancel CenterPoint Energy Subscription Now: Step-by-Step Guide

How to Cancel CenterPoint Energy Subscriptions In A Few Steps

Looking to cancel your CenterPoint Energy subscription? What you're actually cancelling here is your natural gas or electric service, since CenterPoint Energy is a regulated utility provider, not a software subscription.

The process is called Stop Service rather than cancellation, but it works the same way: submit a request, confirm a date, and CenterPoint turns off service at your location. This guide covers exactly how to do that online or by phone, what happens if you're moving instead of closing your account entirely, and what happens to any deposit or credit balance you have on file.

Before You Cancel CenterPoint Energy Service

A few things matter before you submit a Stop Service request.

Confirm you're the account holder: Only the person whose name is listed on the CenterPoint Energy statement can request to turn off service. If you're unsure who that is, call customer service to check before submitting a request.

Have your forwarding address ready: CenterPoint always sends a final paper bill to a forwarding address you provide, so make sure you have your new address on hand when you submit the request.

Decide if you're moving or stopping entirely: If you're relocating within a CenterPoint service area, transferring service is usually simpler than stopping and starting a new account, and it avoids a gap in your final billing.

Check for an outstanding deposit: If you paid a security deposit when you started service, note that it isn't automatically returned the moment you cancel. See the deposit section below.

How to Cancel CenterPoint Energy Subscription Online

This is the fastest method for most residential customers and is available directly through your account.

Step 1: Log In to My Account

Go to centerpointenergy.com, or your regional CenterPoint site, and sign in to My Account. If you don't have online access yet, you can register using your account number.

Step 2: Select Your Service Area

CenterPoint operates across multiple states, including Texas, Indiana, Louisiana, Minnesota, Mississippi, and Ohio, and each has its own service portal. Confirm you're on the correct regional site before continuing, since steps and phone numbers vary slightly by state.

Step 3: Open the Stop Service Request

Navigate to Start, Stop, Transfer Service and select the Stop Service option to turn off the service currently in your name.

Step 4: Provide the Required Information

You'll need to submit the account holder's name and Social Security number, at least one phone number and a valid email address, a forwarding mailing address for your final bill, the date you want service turned off, and access instructions such as whether there are pets at the location.

Step 5: Submit and Save Your Confirmation

Once submitted, save any confirmation number or email you receive. Typical service requests take 1 to 3 business days to complete.

How to Cancel CenterPoint Energy Subscription by Phone

If you'd rather speak with someone directly, call CenterPoint's customer service line for your region. The general customer service number is 1-800-227-1376, though Houston-area natural gas customers can also reach CenterPoint at 713-207-2222. Since numbers differ by state and service type, it's worth confirming the correct line for your area on CenterPoint's contact page before calling, especially if you're outside Texas.

Moving? Your CenterPoint Energy Options

If you're relocating rather than shutting off service permanently, you have three choices instead of a straightforward cancellation.

Transfer service: CenterPoint turns off service at your old address and starts it at your new one in a single request, which is the simplest option if you're staying within the same service area.

Add a location: If you want to keep your current address active while starting service somewhere new, you can add the new location and stop the original one later using the Stop Service process when you're ready.

Stop a service: If your new address already has active CenterPoint service under someone else's name, or you don't need continued service, you can simply stop your original service using the standard process above.

What Happens After You Cancel CenterPoint Energy Service?

Once your Stop Service request is processed, CenterPoint reads your meter at the location and closes your account as of the date you specified. You will always receive a final paper bill sent to the forwarding address you provided, reflecting your usage up to the disconnection date.

If you cancel through a retail energy supplier rather than CenterPoint directly, which applies in deregulated markets like parts of Texas, CenterPoint will automatically terminate the underlying delivery service once your supplier notifies them, so you may not need to submit a separate Stop Service request in that case.

CenterPoint Energy Deposit and Refund Policy

If you paid a security deposit when you started service, it is not refunded automatically the moment you cancel. CenterPoint credits the deposit, plus accrued interest, back to you after either 12 consecutive months of on-time payments while your service is active, or promptly after you disconnect service, provided the deposit balance exceeds any unpaid bills. To make sure this reaches you, give CenterPoint a forwarding address when you submit your Stop Service request, since that's where any deposit refund or final credit balance will be mailed.

If you overpaid on a bill or have a credit balance for another reason, that amount is also settled as part of your final bill rather than issued separately, so review your final statement carefully once it arrives.

How to Confirm Your CenterPoint Energy Service Was Cancelled

After submitting your request, it's worth checking that everything was processed correctly.

Check for a confirmation email: You should receive written confirmation of your Stop Service request shortly after submitting it online or by phone.

Watch for your final bill: This should arrive at your forwarding address within a normal billing cycle after your service end date.

Log back in to My Account: Your account status should reflect that service has been stopped as of your requested date.

Follow up if something seems off: If you don't receive confirmation within a few business days, or a deposit refund doesn't arrive as expected, call 1-800-227-1376 to check the status.

Frequently Asked Questions

Frequently Asked Questions

How do I cancel my CenterPoint Energy subscription?

Log in to My Account and submit a Stop Service request online through Start, Stop, Transfer Service, or call customer service at 1-800-227-1376. You'll need to provide a forwarding address and your preferred disconnection date.

Can anyone cancel a CenterPoint Energy account?

No. Only the account holder, the person whose name appears on the CenterPoint Energy statement, can request to stop service. If you're unsure who that is, contact customer service before submitting a request.

Will I get my CenterPoint Energy deposit back?

Yes, deposits are credited back with accrued interest either after 12 consecutive months of on-time payments while active, or promptly after you disconnect service, as long as the deposit exceeds any unpaid balance. Make sure to provide a forwarding address so the refund reaches you.

How long does it take to stop CenterPoint Energy service?

Typical Stop Service requests take 1 to 3 business days to be completed after submission.

What if I'm moving instead of cancelling completely?

You can transfer your existing service to your new address in one request, add a new location while keeping your current one active, or stop your original service if your new address already has active service.

Do I need to cancel separately if I switch retail energy suppliers?

In deregulated markets like parts of Texas, CenterPoint automatically terminates delivery service once your new retail energy supplier notifies them, so a separate Stop Service request may not be necessary.

What phone number do I call to cancel CenterPoint Energy?

The general customer service line is 1-800-227-1376. Houston-area natural gas customers can also call 713-207-2222. Numbers vary by state, so confirm the correct one for your service area before calling.

Last updated: September 2026