How to Cancel 123Loadboard Subscription

How to Cancel 123Loadboard Subscription Now: Step-by-Step Guide

Want to cancel your 123Loadboard subscription? 123Loadboard is a freight matching platform for carriers, owner-operators, dispatchers, and brokers, and cancelling it is a self-serve process available 24/7 through your online account, not something you need to call in for unless you'd rather speak to someone directly.

This guide covers the exact cancellation steps, how billing works depending on where you signed up, whether you'll be charged a fee, and what to expect on your refund.

How to Cancel 123Loadboard Subscription Purchased on the Website

This method applies if you signed up directly through 123loadboard.com or through their sales team, which covers most carrier and broker subscriptions.

Step 1: Log In to Your 123Loadboard Account

Go to 123loadboard.com and sign in with your account credentials.

Step 2: Open the Unsubscribe Assistant

Visit members.123loadboard.com/unsubscribe/ directly, or find the unsubscribe option inside your account settings. This self-serve form is available any time, day or night.

Step 3: Complete the Unsubscribe Form

The form will show you a reminder of the features included in your current plan and ask for a short reason for cancelling. This feedback helps 123Loadboard but does not block your request.

Step 4: Submit and Save Your Ticket Number

Once submitted, you'll receive a ticket number confirming your cancellation request. Save this as proof, since it's your reference if anything needs to be followed up on later.

How to Cancel 123Loadboard Subscription by Phone

If you'd rather talk to someone, or you also want to extend a trial, place your account on hold, or move your next billing date, call 877-875-5301. Support hours are 8am to 5pm, Monday to Friday, Eastern Time. Have your account email and subscription details ready so the representative can verify it's you before processing the cancellation.

How to Cancel a 123Loadboard Subscription Purchased Through Apple

If you subscribed to 123Loadboard through the iOS app rather than the website, your billing is managed entirely through Apple, not 123Loadboard directly. In that case, cancel through your iPhone or iPad's Settings app under Subscriptions, or through the App Store. 123Loadboard cannot process a website cancellation for an Apple-billed subscription, so make sure you're cancelling through the correct platform.

Does 123Loadboard Charge a Fee to Cancel or Downgrade?

No. 123Loadboard's own help center states plainly that it does not charge any set-up fees or unsubscribe fees, and that plans run with no long-term contracts. This applies whether you're cancelling a monthly Standard, Premium, or Premium Plus plan, or downgrading to a lower tier instead of leaving entirely.

What Happens After You Cancel 123Loadboard?

Once your unsubscribe request is submitted, a few things happen automatically. Your account's automated billing is suspended immediately, so no further charges will be scheduled. Your account itself remains active and usable until the end of your current paid or trial billing cycle, meaning you don't lose access the moment you cancel. Once that cycle ends, your billing details are fully removed from 123Loadboard's system, and your account reverts to the Free Basic guest-user membership rather than being deleted outright.

123Loadboard Refund Policy: Can You Get Your Money Back?

This is where expectations often don't match reality, so it's worth being direct. While there's no fee to unsubscribe, that doesn't mean you'll get a refund for a charge that's already been processed. 123Loadboard's terms generally do not provide refunds once a billing cycle has started, including cases where a free trial converted to a paid subscription automatically because it wasn't cancelled before the trial ended. If you forgot to cancel during your 10-day trial and were charged, that charge is typically treated as valid under the subscription terms you agreed to at signup, even if you never used the paid features.

One exception worth knowing: if you see a small $1 or similar pre-authorization charge around signup, that's a temporary hold used to verify your card, and it's released or refunded automatically, separate from your actual subscription charge.

If you paid annually in advance and want to cancel partway through the term, contact support directly at 877-875-5301 or [email protected] to ask about your specific situation, since annual arrangements can differ from the standard monthly no-fee policy.

How Much Does 123Loadboard Cost Before You Cancel?

Knowing the actual pricing helps you decide whether downgrading makes more sense than cancelling outright. Carrier plans are billed monthly with no contracts: Standard runs $39 a month for one user with basic load search, Premium is $59 a month for up to two users with mileage, routing, load matching, and broker credit scores, and Premium Plus is $79 a month for up to three users with Rate Check and enhanced mileage and toll tools. Broker plans start at $49 per user per month for manual posting, or $99 per user per month for posting through an API or TMS integration.

How to Confirm Your 123Loadboard Cancellation Went Through

After submitting your request, verify it processed correctly rather than assuming it's done.

Check for your ticket number: The Unsubscribe Assistant provides one immediately on submission. No ticket number likely means the form didn't go through.

Watch your next billing date: If your usual charge date passes with no new payment, your cancellation was successful.

Check your account status: Once your paid period ends, your account should show as Free Basic membership rather than an active paid tier.

Follow up if unsure: If you don't see a change after your billing cycle should have ended, call 877-875-5301 to confirm the request was received and processed.

Frequently Asked Questions

Frequently Asked Questions

How do I cancel my 123Loadboard subscription?

Log in and submit a request through the Unsubscribe Assistant at members.123loadboard.com/unsubscribe/, or call 877-875-5301 during business hours. You'll receive a ticket number confirming the request.

Does 123Loadboard charge a cancellation fee?

No. 123Loadboard states it does not charge any set-up or unsubscribe fees, and plans have no long-term contracts, whether you cancel monthly or downgrade to a lower tier.

Can I get a refund after cancelling 123Loadboard?

Generally no for charges already processed, including trial-to-paid conversions that weren't cancelled in time. A small pre-authorization charge during signup is automatically refunded, but that's separate from your subscription fee.

What happens to my account after I cancel?

Your account stays active until the end of your current billing cycle. After that, it reverts to the Free Basic guest membership, and your billing details are removed from the system.

How do I cancel a 123Loadboard subscription bought through the iPhone app?

You need to cancel through Apple, not 123Loadboard directly. Go to Settings, then Subscriptions, on your iPhone or iPad, or manage it through the App Store.

How much does 123Loadboard cost?

Carrier plans run $39 a month for Standard, $59 for Premium, and $79 for Premium Plus. Broker plans start at $49 per user per month for manual posting or $99 for API and TMS posting.

Can I extend my 123Loadboard trial instead of cancelling?

Yes. Call 877-875-5301 or email support and ask to extend your trial period or move your next billing date before deciding whether to cancel.

Last updated: September 2026