How to Cancel Nurx Subscription in Easy Steps

How to Cancel Nurx Subscription Now: Step-by-Step Guide

Want to cancel your Nurx subscription? Nurx is a telehealth service that delivers prescriptions for birth control, PrEP, dermatology, mental health, and other conditions, with automatic refills built into most plans. Cancelling stops future orders and billing, though because Nurx ships prescription medication, a few rules apply that don't come up with typical software subscriptions. This guide covers every cancellation method, timing that actually avoids a charge, what happens to your medical records, and what changed after a recent regulatory settlement involving Nurx's parent company.

Before You Cancel Your Nurx Subscription

A couple of things are worth checking first, since Nurx's billing cycle works a bit differently from most subscriptions.

Know your next billing date: Nurx bills and ships automatically on a recurring schedule. You need to cancel at least 48 hours before that date to avoid being charged for the next order.

Check for weekend billing shifts: If your billing or shipping date falls on a Friday, Saturday, or Sunday, Nurx may bill and ship up to two days earlier because of pharmacy operating hours. Account for this when timing your cancellation.

Consider pausing instead of cancelling: If you're unsure about stopping entirely, you can message Nurx to adjust or pause your refill date rather than cancelling outright, which keeps your care plan active without the next shipment.

Check your state: If you're a patient in New York or California, you have an additional self-serve cancellation option directly on your dashboard.

How to Cancel Nurx Subscription (Step-by-Step)

Nurx offers three main cancellation channels: messaging through the app or website, email, and phone.

How to Cancel Nurx Through the App or Website

Step 1: Log in to your Nurx account, either through the app or at nurx.com.

Step 2: Send a message through the in-app messenger or the website's messaging feature stating that you want to cancel your subscription.

Step 3: A member of the Nurx team will process the cancellation and confirm it, typically by message or email.

Step 4: Save the confirmation for your records, including the date it was processed.

How to Cancel Nurx by Email

Send an email to [email protected] from the address associated with your account. Clearly state that you want to cancel your subscription and stop future automatic refills, and include your account details so the team can locate your file quickly.

How to Cancel Nurx by Phone

Call 1-551-290-3134. Nurx's phone support is available Monday through Sunday, 8am to 8pm EST, so you have more flexibility here than with many companies that only staff phones on weekdays. Have your account email ready so the representative can verify your identity before processing the cancellation.

How New York and California Patients Can Cancel Nurx

If you're a patient in New York or California, Nurx gives you a direct self-serve option beyond messaging or calling. Log in to your account, go to your dashboard, and select Update Plan or Cancel Subscription at the bottom of the screen. This lets you cancel without waiting on a message reply or phone queue.

What Happens After You Cancel Nurx?

Once your cancellation is processed, no further automatic refills or charges will be scheduled. If you cancelled at least 48 hours before your next billing date, you won't be charged for that upcoming order. If your cancellation request comes in after that window, the order may already be in process and could still be billed and shipped.

Cancelling a subscription doesn't necessarily end every aspect of your care with Nurx. If you have an active prescription or an ongoing consultation, you may need to follow up with support to fully close out your account rather than just stopping the recurring order.

Does Cancelling Delete My Nurx Medical Records?

No. Like other healthcare providers, Nurx is required to retain patient medical records for a legally defined period even after you cancel your subscription, in line with standard medical recordkeeping regulations. These records are kept securely and are not deleted simply because you've stopped your subscription. If you have specific questions about your records or want to formally request their deletion where applicable, contact Nurx support directly rather than assuming cancellation handles this automatically.

Nurx Refund Policy

Nurx does not offer refunds or returns on medication that has already shipped. This isn't a discretionary Nurx policy, it reflects a broader legal restriction: prescription medications cannot be resold or reused once they leave a licensed pharmacy, so providers generally cannot issue refunds for shipped orders regardless of whether they were used. If you're charged for an order you didn't want, cancelling before it ships is the only reliable way to avoid the cost, which is why timing your cancellation at least 48 hours ahead of your billing date matters.

What Changed After the Thirty Madison Settlement

If you've struggled with Nurx's cancellation process in the past, you're not alone, and regulators noticed too. In 2026, the New York Attorney General secured a $400,000 settlement from Thirty Madison, Nurx's parent company, after an investigation found the company failed to clearly disclose subscription terms and non-refundable fees, and made cancellation unnecessarily difficult. As part of the settlement, Thirty Madison was required to simplify its cancellation process, improve subscription disclosures, and provide refunds or restitution to certain affected subscribers, including some whose subscriptions had auto-renewed without clear consent. If you cancelled a Nurx subscription in the past and believe you were affected, it may be worth contacting support directly to ask whether you qualify for restitution under that settlement.

How to Confirm Your Nurx Cancellation Went Through

After submitting your request through any channel, check that it actually processed.

Look for written confirmation: Whether by app message, email, or phone, get confirmation that includes the cancellation date.

Watch your next billing date: If it passes with no new charge or shipment notification, your cancellation was successful.

Check your dashboard: Your account should reflect that the subscription is no longer active.

Follow up if a charge still appears: Contact Nurx again with your confirmation details, and if the charge was clearly outside your control, mention the recent settlement requirements when asking for a resolution.

Frequently Asked Questions

How do I cancel my Nurx subscription?

Message Nurx through the app or website, email [email protected], or call 1-551-290-3134 (available daily, 8am to 8pm EST). Cancel at least 48 hours before your next billing date to avoid being charged.

Can I get a refund after cancelling Nurx?

No. Nurx does not refund medication that has already shipped, since prescriptions legally cannot be resold or reused. Cancelling before your order ships is the only way to avoid the charge.

Does Nurx delete my medical records after I cancel?

No. Nurx retains patient medical records for a legally required period even after cancellation, in line with standard healthcare recordkeeping rules. Records are kept securely and are not automatically deleted.

How do New York and California patients cancel Nurx?

They can use a self-serve option directly on their dashboard by selecting Update Plan or Cancel Subscription, in addition to messaging, email, or phone.

What happens if I cancel less than 48 hours before my next billing date?

Your order may already be in process and could still be billed and shipped, since Nurx requires at least 48 hours' notice to stop the upcoming charge.

Can I pause my Nurx subscription instead of cancelling?

Yes. You can message Nurx to adjust or pause your refill date instead of cancelling entirely, which keeps your account active without triggering the next shipment.

Was Nurx recently in trouble for making cancellation difficult?

Yes. In 2026, New York's Attorney General secured a $400,000 settlement from Nurx's parent company, Thirty Madison, for unclear subscription disclosures and a difficult cancellation process, requiring the company to simplify cancellations and issue refunds to certain affected subscribers.

Last updated: September 2026