How Do Car Insurance Claims Work? – Explained

Auto insurance claims are crucial to utilizing your insurance coverage when unforeseen incidents occur. Here’s everything you need to know about the process of auto insurance claims!
auto insurance claim
How Do Car Insurance Claims Work? – Explained
Even the safest drivers can get involved in a car accident. After such a mishap, it is important to make an auto insurance claim as soon as possible. Keep all information regarding the accident ready for the police report and medical records among other aspects. Let's read more about how an auto insurance claim works!
In this article

Road accidents have become common in the United States, with 42975 people losing their lives due to mishaps the previous year. In addition to the lives lost, such accidents could be a major financial burden on families. An auto insurance claim is to receive reimbursement or coverage for the costs associated with repairing or replacing the damaged vehicle, medical expenses for injuries sustained in the accident, property damage, and other related costs.

Compared with other nations, the total number of commercial or noncommercial vehicles registered in 2021 was 278063737. This statistic has grown by 3.66% between 2017 to 2021, showing the rising trend in car ownership. With a constant increase in mishaps and accidents, every car owner must have a valid auto insurance policy. 

What is Auto Insurance Claim?

An auto insurance claim is a formal request made by a policyholder to their insurance company seeking financial compensation for damages or losses incurred in an automobile accident. When an accident occurs, the policyholder (or someone on their behalf) contacts their insurance company to detail the incident and initiate the claims process.

When Do I Make an Auto Insurance Claim?

It will be considered helpful if you make an auto insurance claim when you experience an incident within the scope of coverage provided by your auto insurance policy. Let’s check out some situations in which you may need to make an auto insurance claim:

1. Auto Accidents: If you’re involved in a car accident, be it a minor fender-bender or a more significant collision, you should consider filing an insurance claim. Said condition applies whether you were at fault or not.

2. Vehicle Theft: If, in any case, your vehicle is stolen, you must contact your concerned insurance company to report the theft and initiate the claims process.

3. Vandalism or Damage: If your car is vandalized or intentionally damaged, or if it sustains damage from acts of nature like hailstorms, fallen trees, or floods, you may need to file a claim for the repairs.

4. Hit-and-Run: If your vehicle is involved in a hit-and-run accident where the responsible party flees the scene without providing their information, you should report the incident to your insurance company.

5. Damage from Uninsured Drivers: If you are involved in an accident led by an uninsured driver, you may need to proclaim your insurance company, depending on your policy’s coverage.

Reviewing your auto insurance policy to understand the specific circumstances and events covered is essential.

also know about: Commercial Auto Insurance

How Does an Auto Insurance Claim Work?

The process of an auto insurance claim generally involves the following steps:

Reporting the Incident

When an incident occurs, such as a car accident or theft, you should promptly contact your insurance company to report the incident and seek guidance to initiate the claims process.

Gathering Information

You will need to provide complete information regarding the incident, including the date, time, and location of the event. Take photos of the damage and gather supporting documents, including police reports or medical records.

Contacting the Insurance Company

Contact your insurance company’s claims department or designated hotline to inform them about the incident. They will assign an insurance adjuster to handle your claim.

Claim Assessment

The insurance adjuster will review your provided information, assess the damages, and investigate the incident if necessary. They may interview involved parties, examine the scene, and gather additional evidence to determine the damages, liability, and extent.

Policy Coverage Evaluation

The adjuster will review your auto insurance policy to determine the coverage and limits applicable to your claim. They will assess whether the incident falls within the scope of your policy and verify if any deductibles apply.

Estimating Damages and Costs

Based on the assessment, the adjuster will evaluate the costs, such as repairing and replacing your vehicle and any other covered damages. They may consult repair shops or obtain estimates to determine the appropriate amount for the claim.


How to Make an Auto Insurance Claim?

Report the Incident

Contact your insurance company immediately after the incident. Most insurance companies have 24/7 claim reporting hotlines or online portals for reporting allegations. Please provide them with essential information about the accident, such as the incident date, time, location, and comprehensive details.

Provide Documentation

Gather relevant documentation such as damage, a police report (if applicable), witness statements, medical records (for injury claims), and any other evidence related to the incident.

Contact Your Insurance Agent

Contact your insurance agent to notify them of the incident. They will guide you through the specific procedures and requirements for filing a claim with your insurance company.

Provide Claim Information

Provide specific details about the incident, including the parties involved, their contact information, and any other required information requested by your insurance company. Give an accurate and detailed narration of the events which foreshadow and follow the incident.

Cooperate with the Claims Adjuster

The insurance company will assign a claims adjuster, who may contact you to gather additional information, investigate the incident, and assess the damages. Cooperate with the adjuster.

Get Estimates for Repairs

Obtain estimates from reputable repair shops if your vehicle requires repairs. Follow the guidelines provided by your insurance company regarding the repair process.

Review Your Policy

Familiarize yourself with the terms and coverage of your auto insurance policy to understand what is covered and any applicable deductibles or limitations. 

Follow Claims Process Instructions

Your insurance company will provide instructions on the required forms, documentation, and deadlines for submitting your claim. Follow these instructions carefully and submit all requested information promptly.

Please review and accept the Settlement

Once the claims adjuster has completed their assessment, the insurance company gives you a settlement offer. Review the request carefully, ensuring it adequately covers your incurred damages and losses. If you agree to the settlement, you can accept it and proceed with the resolution process.

Resolution and Payment

The insurance company will arrange payment upon settlement acceptance. You may directly get the price among other parties involved based on the claim and the agreed-upon arrangements.

Remember, the exact process and requirements for making an auto insurance claim can vary depending on your insurance company, policy terms, and the specifics of the incident.

auto insurance claim

What Happens After I Make an Auto Insurance Claim?

After you make an auto insurance claim, several steps typically occur in the claims process. Here’s an overview of what generally happens after you file an auto insurance claim:

Claim Acknowledgment

Once you report the claim to your insurance company, they will acknowledge receipt and provide you with a claim number. This number is a reference for all communication and updates related to your claim.

Assigning an Adjuster

An insurance adjuster will handle your claim as assigned by the company. The adjuster will be your main point of contact throughout the claims process. 

Investigation and Assessment

The adjuster will investigate the incident to gather relevant information and evidence. The investigation aims to determine liability, verify the claim’s validity, and set the extent of the damages.

Estimating Damages

The adjuster will calculate car repair costs or any expenses required to replace your vehicle. The adjuster will also evaluate other damages covered like property damage or medical expenses.

Coverage Verification

The adjuster will review your auto insurance policy to determine the coverage and limitations applicable to your claim. They will ensure that the incident falls within the scope of coverage and verify any deductibles or policy exclusions that may apply.

Settlement Offer

Once the investigation and assessment are complete, the insurance company will present you with a settlement offer. The offer will outline the amount they will pay to resolve your claim. Review the offer carefully; you can accept it if you agree to the terms.

Claim Resolution

The insurance company will accept the claim resolution process if you get the settlement offer. They will arrange for payment to be made directly to you, the repair shop, medical providers, or other relevant parties.

Maintaining open communication with your insurance company and the assigned adjuster is essential. Ask questions if you need clarification.


The contents of this blog are enough to understand “what is an auto insurance claim?” Auto insurance claims are crucial to utilizing your insurance coverage when unforeseen incidents occur. Policyholders can navigate the claims process effectively and seek fair compensation for their losses by understanding the process and following the necessary steps.

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Picture of Aniket Kulkarni

Aniket Kulkarni

A seasoned Product Manager specializing in car insurance content, Aniket has a passion for simplifying complex insurance concepts. His strategic approach to content development reflects years of experience in the product development industry, coupled with a commitment to providing accurate, reliable information.


This page is purely informational. Beem does not provide financial, legal or accounting advice. This article has been prepared for informational purposes only. It is not intended to provide financial, legal or accounting advice and should not be relied on for the same. Please consult your own financial, legal and accounting advisors before engaging in any transactions.

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